Using this service you can divert incoming calls and send them to (for example) your mobile phone, landline or voicemail. The redirection rules are contingent on the line status, i.e. your VoIP device availability. There are three different states: busy, no answer, offline.

No answer event is fired when incoming call has not been answered for predefined time (the time can be changed from its default value in the “Virtual numbers” menu in the Portal). “Offline” is when your VoIP device is not registered (for example when unplugged from network). “Busy” is when you are already in a conversation.

For each of the states different destinations can be assigned, (for example)

» When Busy make all incoming calls go to your voicemail.
» When No Answer forward calls to your mobile phone.
» When Offline, (for example) when traveling abroad, forward incoming calls to prepaid mobile
number from given country.

In addition, forwarding rules can be defined in a cascade, (for example) when your mobile to which calls are forwarded is busy or unreachable the system can try another number defined with lower priority. For that use “priority” field in the “Call forwarding” menu in the Portal.